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Build better products : a modern approach to building successful user-centered products / Laura Klein. by
  • Klein, Laura [autor]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Brooklyn, NY Rosenfeld Media 2016
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: TS 171 K54 2016.

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Measuring customer satisfaction : survey design, use, and statistical analysis methods by
  • Hayes, Bob E, 1963-
Edition: 2a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Wisconsin ASQ Quality Press 1999
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 335 H39 1998.

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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs by
  • Vavra, Terry G
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Wisconsin : ASQ Quality Press, 1997
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 335 V38 1997.

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