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Measuring customer satisfaction : survey design, use, and statistical analysis methods by
  • Hayes, Bob E, 1963-
Edition: 2a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Wisconsin ASQ Quality Press 1999
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 335 H39 1998.

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Cómo medir la satisfacción del cliente : diseño de encuestas, uso y métodos de análisis estadístico / Bob E. Hayes ; traducción: María del Pilar Carril Villarreal ; revisión técnica: Carlos González González. by
  • Hayes, Bob E, 1963-
  • Carril Villarreal, María del Pilar
  • González González, Carlos
Edition: 1a ed.
Material type: Text Text; Literary form: Not fiction
Publication details: México Oxford University Alfaomega c1999 [3a Reimp. 2009]
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 335 H3918 2009.

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