Measuring customer satisfaction : survey design, use, and statistical analysis methods

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TextPublication details: Wisconsin ASQ Quality Press 1999Edition: 2a edDescription: 278 p. tbs. 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode
Préstamo	Biblioteca Pedro Arrupe	Acervo	HF 5415 335 H39 1998 (Browse shelf(Opens below))	Available		059850

Previous		No cover image available			No cover image available			Next
Previous	HF 5415 32 Z35 How customers think : essential insights into the mind of the market	HF 5415 33 M55 Ir de compras : una teoría	HF 5415 33 U6 H38 Comportamiento del consumidor: repercusiones en la estrategia de marketing	HF 5415 335 H39 1998 Measuring customer satisfaction : survey design, use, and statistical analysis methods	HF 5415 335 H3918 2009 Cómo medir la satisfacción del cliente : diseño de encuestas, uso y métodos de análisis estadístico /	HF 5415 335 V38 1997 Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs	HF 5415 5 A425 Todo el poder al cliente : el nuevo imperativo de la calidad del servicio	Next

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