Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
Vavra, Terry G.
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs - Wisconsin : ASQ Quality Press, 1997 - 490 p. : tbs. ; 23 cm.
0-87389-405-7
Satisfacción del cliente ---Evaluación
Consumidores, Satisfacción de
HF 5415 / 335 V38 1997
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs - Wisconsin : ASQ Quality Press, 1997 - 490 p. : tbs. ; 23 cm.
0-87389-405-7
Satisfacción del cliente ---Evaluación
Consumidores, Satisfacción de
HF 5415 / 335 V38 1997