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Gestión de calidad by
  • Udaondo Durán, Miguel
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: España : Díaz de Santos, 1992
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 U33.

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Calidad total en la gestión de servicios: cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores by
  • Zeithaml, Valarie A
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 Z45.

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Data center operations by
  • Schaeffer, Howard
Edition: 2a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Englewood Cliffs, N.J. : Prentice-Hall, 1987
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 9696 C6 S24 1987.

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