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Calidad total en la gestión de servicios: cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores

By: Material type: TextTextPublication details: Madrid : Díaz de Santos, 1990Description: 256 p. ; 21 cmISBN:
  • 84-7978-061-4
Subject(s): LOC classification:
  • HF 5415 5 Z45
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Holdings
Item type Current library Collection Call number Copy number Status Date due Barcode
Préstamo Biblioteca Pedro Arrupe Acervo HF 5415 5 Z45 (Browse shelf(Opens below)) Ej. 1 Available 026589

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