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Un servicio legendario : la clave es interesarse por el cliente / Ken Blanchard, Kathy Cuff y Vicki Halsey ; traducción: Carlos Ossés Torrón. by Series: Narrativa empresarial
Edition: Primera edición
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Spanish Original language: English
Publication details: Barcelona Argentina Ediciones Urano ; Empresa Activa 2015
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 .5 B5318 2015.

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Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Series: Strategyzer series
Material type: Text Text; Literary form: Not fiction
Publication details: Hoboken John Wiley & Sons ©2014
Other title:
  • Get started with ... : Value proposition design
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 62 .5 O88 2014.

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Cómo mejorar su servicio al cliente / John Leppard, Liz Molyneux by
Material type: Text Text; Literary form: Not fiction
Publication details: Barcelona, España Gestión 2000 2003
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 L4618.

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Calidad de servicio y satisfacción del cliente / Vicente Martínez-Tur, José Ma. Peiró Silla, José Ramos by Series: Psicología. 15 Psicología social
Material type: Text Text; Literary form: Not fiction
Publication details: Madrid, España Síntesis 2001
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415.5 M37.

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