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Calidad en el servicio a los clientes : cómo compiten las grandes compañias americanas en la revolución del servicio al cliente... y cómo podemos hacerlo todos by
  • Denton, D. Keith
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: España : Díaz de Santos, 1991
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 9981 5 D4518.

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How to construct fractional factorial experiments by
  • Gunst, Richard F
  • Mason, Robert L., coaut
Series: The ASQ basic references in quality control ; 14
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Estados Unidos : ASQ Quality Press, 1991
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: TS 156 G86 1991.

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Control de calidad / Harvey C. Charbonneau, Gordon L. Webster ; traducción de Armando E. Koch Cadena by
  • Charbonneau, Harvey C, 1922-
  • Webster, Gordon L, 1918- [coaut.]
  • Koch Cadena, Armando E [tr.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: México McGraw-Hill 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: TS 156 C43, ...

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Principios de los costos de la calidad by
  • Campanella, Jack
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Diaz de Santos, 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: TS 156 C344 1990, ...

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Deming : el hombre que descubrió la calidad by
  • Gabor, Andrea
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Argentina Granica 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HD 38 D439 G3, ...

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Juran y la planificación para la calidad by
  • Juran, J.M, 1904-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid Diaz de Santos 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: TS 156 J8718 1990.

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Calidad total en la gestión de servicios: cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores by
  • Zeithaml, Valarie A
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 Z45.

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Juran y el liderazgo para la calidad: manual para ejecutivos by
  • Juran, J.M, 1904-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: España : Díaz de Santos, 1990
Availability: Not available: Biblioteca Pedro Arrupe: Lost (1).

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Process quality control: trobleshooting and interpretation of data by
  • Ott, Ellis Raymond
  • Schilling, Edward G., coaut
Edition: 2a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: TS 156 O86 1990.

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Control de calidad y estadística industrial / Acheson J. Duncan ; traducción de Juan Naves Ruíz by
  • Duncan, Acheson Johnston, 1904-
  • Naves, Juan [tr.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: México : Alfaomega, 1989
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: TS 156 D858.

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