This is service design thinking : Basics, Tools, Cases / Marc Stickdorn, Jakob Schneider.
Material type:![Text](/opac-tmpl/lib/famfamfam/BK.png)
- text
- unmediated
- volume
- 978-1-118-15630-8 (paper : alk. paper)
- HD 9980 .5 S754 2011
Contents:
What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
Item type | Current library | Collection | Call number | Status | Date due | Barcode |
---|---|---|---|---|---|---|
Préstamo | Biblioteca Pedro Arrupe | Acervo | HD 9980 .5 S754 2011 (Browse shelf(Opens below)) | Checked out | 17/09/2022 | 094103 |
Browsing Biblioteca Pedro Arrupe shelves, Collection: Acervo Close shelf browser (Hides shelf browser)
HD 9975 A2 S46 Tratado de reciclado y recuperación de productos de los residuos / | HD 9975 L29 R43 2007 Recicloscopio : mirada sobre recuperadores urbanos de residuos de América Latina / | HD 9980 .5 G663 2014 Atención estratégica al cliente : cómo gestionar la experiencia del cliente para aumentar el boca a boca positivo, desarrollar la lealtad y maximizar las ganancias / | HD 9980 .5 S754 2011 This is service design thinking : Basics, Tools, Cases / | HD 9980 .5 Z4518 2009 Marketing de servicios / | HD 9980 .5 Z4518 2009 Marketing de servicios / | HD 9980 .5 Z4518 2009 Marketing de servicios / |
Incluye referencias bibliográficas (p. 340-365) e índice.
What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
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