This is service design thinking : Basics, Tools, Cases /
Stickdorn, Marc
This is service design thinking : Basics, Tools, Cases / Marc Stickdorn, Jakob Schneider. - Hoboken, New Jersey Wiley ©2011 - 373 páginas ilustraciones 24 cm
Incluye referencias bibliográficas (p. 340-365) e índice.
What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
978-1-118-15630-8 (paper : alk. paper)
Industrias de servicios ---Administración
Service industries ---Management
HD 9980 .5 / S754 2011
This is service design thinking : Basics, Tools, Cases / Marc Stickdorn, Jakob Schneider. - Hoboken, New Jersey Wiley ©2011 - 373 páginas ilustraciones 24 cm
Incluye referencias bibliográficas (p. 340-365) e índice.
What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
978-1-118-15630-8 (paper : alk. paper)
Industrias de servicios ---Administración
Service industries ---Management
HD 9980 .5 / S754 2011