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		Creatividad en el servicio : una estrategia competitiva para Latinoamérica by Rodríguez Estrada, Mauro Escobar Borrero, Ricardo, coaut Series: Serie El arte de negociar Material type: Text; Format: print ; Literary form: Not fiction Publication details: México : McGraw-Hill, 1996 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: BF 411 R637. Place hold Add to cart (remove)
		Cómo contentar clientes disgustados : conserve la calma ante situaciones desagradables : técnicas comprobadas para el manejo de problemas en el trabajo by Morgan, Rebecca L Galindo, Julio [tr.] Series: 50 Minutos Material type: Text; Format: print ; Literary form: Not fiction Publication details: México : Grupo editorial Iberoamerica, 1995 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 M6418. Place hold Add to cart (remove)
		Dirección de servicio: la otra calidad by Ginebra, Joan Material type: Text; Format: print ; Literary form: Not fiction Publication details: Colombia : McGraw-Hill, 1994 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 S5, ... Place hold Add to cart (remove)
		La Calidad del servicio by Horovitz, Jacques Material type: Text; Format: print ; Literary form: Not fiction Publication details: Colombia : McGraw-Hill, 1994 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 S4 v.3, ... Place hold Add to cart (remove)
		La Satisfacción total del cliente: la estrategia de 25 compañias europeas líderes en calidad de servicio by Horovitz, Jacques Material type: Text; Format: print ; Literary form: Not fiction Publication details: Colombia : McGraw-Hill, 1994 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 S4 v.4, ... Place hold Add to cart (remove)
		Marketing en las empresas de servicios: compita mediante la calidad by Berry, Leonard L Material type: Text; Format: print ; Literary form: Not fiction Publication details: Colombia : Norma, 1993 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 B478. Place hold Add to cart (remove)
		Calidad en el servicio al cliente : guía para la excelencia en el servicio by Martín, William B Series: 50 minutos Material type: Text; Format: print ; Literary form: Not fiction Publication details: México : Iberoamérica, 1992 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 M371, ... Place hold Add to cart (remove)
		Marketing magnético : la estrategia definitiva para atraer y conservar clientes by Graham, John, coaut Bennett, Steven J., coaut Material type: Text; Format: print ; Literary form: Not fiction Publication details: España : Díaz de Santos, 1992 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 13 G731. Place hold Add to cart (remove)