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900 _aBK
010 _a2009016344
020 _a0071635238 (alk. paper)
020 _a9780071635233 (alk. paper)
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050 0 0 _aHD 62 15
_bR685 2010
100 1 _aRother, Mike
245 1 0 _aToyota kata :
_bmanaging people for improvement, adaptiveness, and superior results /
_cMike Rother.
260 _aNew York
_bMcGraw Hill
_cc2010
300 _axx, 306 p.
_bil., diagrs., tablas
_c24 cm.
504 _aIncluye referencias bibliográficas (p. 291-293) e índice.
505 0 _tThe situation. What defines a company that thrives long term? -- Know yourself. How are we approaching process improvement? ; Philosophy and direction ; Origin and effects of our current management approach -- The improvement kata : how Toyota continuously improves. Planning : establishing a target condition ; Problem solving and adapting : moving toward a target condition -- The coaching kata : how Toyota teaches the improvement kata. Who carries out process improvement at Toyota? ; The coaching kata : leaders as teachers -- Replication : what about other companies? Developing improvement kata behavior in your organization -- Appendix 1 : where do you start with the improvement kata? -- Appendix 2 : process analysis.
650 4 _aAdministración de calidad total
650 4 _aAdministración de personal
650 0 _aTotal quality management
650 0 _aPersonnel management
903 _aOSCAR
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