000			00831nam a2200229 04500
001			CIA01000000000000000061726
005			20220227192428.0
008			991125c19971997mx d 000 0 eng u
900			_aBK
020			_a0-87389-405-7
035			_a061642
050	0	4	_aHF 5415 _b335 V38 1997
100	1		_aVavra, Terry G.
245	1	0	_aImproving your measurement of customer satisfaction : _ba guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
260			_aWisconsin : _bASQ Quality Press, _c1997
300			_a490 p. : _btbs. ; _c23 cm.
650		4	_aSatisfacción del cliente - _xEvaluación
650		4	_aConsumidores, Satisfacción de
903			_aLOGICAT _b20 _c20040112 _lCIA01 _h1417
903			_aALEPH14 _b30 _c20051220 _lCIA01 _h1427
903			_c20141127 _lCIA01 _h2301
999			_c148913 _d148913