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_aHF 5415 _b335 H39 1998 |
| 100 | 1 |
_aHayes, Bob E. _d1963- |
|
| 245 | 1 | 0 |
_aMeasuring customer satisfaction : _bsurvey design, use, and statistical analysis methods |
| 250 | _a2a ed. | ||
| 260 |
_aWisconsin _bASQ Quality Press _c1999 |
||
| 300 |
_a278 p. _btbs. _c24 cm. |
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| 650 | 4 |
_aSatisfacción del cliente - _xMétodos estadísticos |
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| 650 | 4 | _aCuestionarios | |
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