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|---|---|---|---|
| 001 | CIA01000000000000000022571 | ||
| 005 | 20220227184815.0 | ||
| 008 | 120424s2011 njua b 001 0 eng | ||
| 020 | _a978-1-118-15630-8 (paper : alk. paper) | ||
| 040 |
_aDLC _beng _erda _cDLC _dUIAP _erda |
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| 050 | 0 | 0 |
_aHD 9980 .5 _bS754 2011 |
| 100 | 1 | _aStickdorn, Marc | |
| 245 | 1 | 0 |
_aThis is service design thinking : _bBasics, Tools, Cases / _cMarc Stickdorn, Jakob Schneider. |
| 260 |
_aHoboken, New Jersey _bWiley _c©2011 |
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| 300 |
_a373 páginas _bilustraciones _c24 cm |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 504 | _aIncluye referencias bibliográficas (p. 340-365) e índice. | ||
| 505 | 0 | _aWhat is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking. | |
| 541 | 0 |
_aBibliografía complementaria _d2015/10/01 _h0.00 |
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| 650 | 4 |
_aIndustrias de servicios - _xAdministración |
|
| 650 | 0 |
_aService industries - _xManagement |
|
| 700 | 1 |
_aSchneider, Jakob _c(Economist) _eautor |
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| 903 |
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