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This is service design thinking : Basics, Tools, Cases / Marc Stickdorn, Jakob Schneider. by
  • Stickdorn, Marc
  • Schneider, Jakob (Economist) [autor]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Hoboken, New Jersey Wiley ©2011
Availability: Not available: Biblioteca Pedro Arrupe: Checked out (1).

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Services marketing : peple, technology, strategy / Christopher H. Lovelock by
  • Lovelock, Christopher H
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Upper Saddle River, New Jersey Prentice Hall c2001
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 122 L68 2001.

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