Your search returned 3 results.

Results
		Marketing de servicios / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler ; revisión técnica: Juan Pablo Calderón Dávalos, Irma López Espinosa ; traducción: Jorge Alberto Velázquez Arellano y Elizabeth Treviño Rosales. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Calderón Dávalos, Juan Pablo López Espinosa, Irma Velázquez Arellano, Jorge Alberto Treviño Rosales, Elizabeth Series: Educación Edition: 5a ed. Material type: Text; Literary form: Not fiction Publication details: México McGraw-Hill c2009 Availability: Items available for loan: Biblioteca Pedro Arrupe (3)Call number: HD 9980 .5 Z4518 2009, ... Place hold Add to cart (remove)
		Driving customer equity : how customer lifetime value is reshaping corporate strategy by Rust, Roland T Zeithaml, Valarie A., coaut N. Lemon, Katherine, coaut Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, Estados Unidos : The Free Press, 2000 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 R87 2000. Place hold Add to cart (remove)
		Calidad total en la gestión de servicios: cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores by Zeithaml, Valarie A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Madrid : Díaz de Santos, 1990 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 Z45. Place hold Add to cart (remove)