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Quality customer service by
  • Martin, William B
Edition: 3a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Estados Unidos : Crisp Publications, 1993
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 M17 1993.

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Calidad en el servicio al cliente : guía para la excelencia en el servicio by
  • Martín, William B
Series: 50 minutos
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: México : Iberoamérica, 1992
Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 M371, ...

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Dirección de los servicios de calidad al cliente by
  • Martín, William B
Series: 50 minutos
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: México : Iberoamérica, 1992
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5515 5 M378.

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