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La Calidad del servicio by
  • Horovitz, Jacques
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Colombia : McGraw-Hill, 1994
Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 S4 v.3, ...

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La Satisfacción total del cliente: la estrategia de 25 compañias europeas líderes en calidad de servicio by
  • Horovitz, Jacques
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Colombia : McGraw-Hill, 1994
Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 S4 v.4, ...

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