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The Basics book
Edition: 2a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Estados Unidos : Addison Wesley Iberoamericana, 1993
Availability: Not available: Biblioteca Pedro Arrupe: Estanteria cerrada (1).

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Quality customer service by
  • Martin, William B
Edition: 3a ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Estados Unidos : Crisp Publications, 1993
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 M17 1993.

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La información en la Comunidad Europea by
  • Sánchez-Bravo Cenjor, Antonio
Series: Ciencias de la información. Periodismo
Material type: Text Text; Literary form: Not fiction
Publication details: Madrid, España Síntesis 1993
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HE 8089.5 S35.

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Total costumer satisfaction : Satisfacción y deleite total de los clientes / Rubén Roberto Rico. by
  • Rico, Rubén Roberto
Edition: 3a ed.
Material type: Text Text; Literary form: Not fiction
Publication details: Buenos Aires Macchi c1993
Other title:
  • Vías de planificación y acción para crear, administrar y medir la satisfacción y el deleite de los clientes.
  • Satisfacción y deleite total de los clientes
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 .5 R52 1993.

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Dirección de los servicios de calidad al cliente by
  • Martín, William B
Series: 50 minutos
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: México : Iberoamérica, 1992
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5515 5 M378.

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Atención de salud para los pobres en la América Latina y el Caribe
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Estados Unidos Inter-America Foundation 1992
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: RA 10 P252.

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Gestión de calidad by
  • Udaondo Durán, Miguel
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: España : Díaz de Santos, 1992
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 U33.

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How to make your design business profitable by
  • Stewart, Joyce M
Series: Artist's Market Business
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Estados Unidos : North Light Books, 1992
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: NK 1403 S74.

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Servicios urbanos, gestión local y medio ambiente
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: México : El Colegio de México, 1991
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 4611 A5 S47 1991.

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Integrated services digital networks: architectures, protocols, standards by
  • Helgert, Hermann J
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Estados Unidos : Addison Wesley Iberoamericana, 1991
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: TK 5103 7 H46 1991.

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