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Seis reglas para el servicio [grabación digital] Series: Capacitación y desarrollo
Material type: Film Film; Type of visual material: videorecording ; Audience: Adult;
Publication details: México Ebesa 1998
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: 1353.

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Las Mejores prácticas : Arthur Andersen identifica soluciones enfocadas en el cliente para disparar los resultados de la empresa by
  • Hiebeler, Robert
  • Kelly, Thomas B., coaut
  • Ketteman, Charles, coaut
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Colombia : Norma, 1998
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 H53.

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Cambios creativos en servicios by
  • Heskett, James L
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: México : Díaz de Santos, 1993
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 H43.

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El Cliente es lo primero : estrategia para un servicio de calidad by
  • Walker, Denis
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1991
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 W318.

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