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Clientes para siempre by
  • Sewell, Carl
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Colombia : McGraw-Hill, 1994
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 S4 v.1.

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La Calidad del servicio by
  • Horovitz, Jacques
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Colombia : McGraw-Hill, 1994
Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 S4 v.3, ...

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Dirección de los servicios de calidad al cliente by
  • Martín, William B
Series: 50 minutos
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: México : Iberoamérica, 1992
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5515 5 M378.

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