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		Bank 4.0 : banking everywhere, never at a bank / Brett King. by King, Brett, 1968- [autor] Series: The bank series Material type: Text; Literary form: Not fiction Publisher: Chichester, West Sussex, United Kingdom : John Wiley & Sons Ltd, [2019]Copyright date: ©2019 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HG 1615 K55 2019. Place hold Add to cart (remove)
		Un servicio legendario : la clave es interesarse por el cliente / Ken Blanchard, Kathy Cuff y Vicki Halsey ; traducción: Carlos Ossés Torrón. by Blanchard, Ken Kenneth H [autor] Cuff, Kathy [autor] Halsey, Vicki [autor] Ossés Torrón, Carlos [traductor] Series: Narrativa empresarial Edition: Primera edición Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Barcelona Argentina Ediciones Urano ; Empresa Activa 2015 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 .5 B5318 2015. Place hold Add to cart (remove)
		Value proposition design : how to create products and services customers want / written by Alex Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Osterwalder, Alexander [autor] Pigneur, Yves [autor] Bernarda, Gregory [autor] Smith, Alan [autor] Series: Strategyzer series Material type: Text; Literary form: Not fiction Publication details: Hoboken John Wiley & Sons ©2014 Other title: Get started with ... : Value proposition design Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 62 .5 O88 2014. Place hold Add to cart (remove)
		Atención estratégica al cliente : cómo gestionar la experiencia del cliente para aumentar el boca a boca positivo, desarrollar la lealtad y maximizar las ganancias / John A. Goodman. by Goodman, John A [autor] Material type: Text; Literary form: Not fiction Language: Spanish Original language: English Publication details: Buenos Aires Pluma Digital Ediciones 2014 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 9980 .5 G663 2014. Place hold Add to cart (remove)
		The user experience team of one : a research and design survival guide / Leah Buley. by Buley, Leah [autor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Brooklyn, New York Rosenfeld Media ©2013 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: QA 76.9 U83 B86 2013. Place hold Add to cart (remove)
		IMC, the next generation : five steps for delivering value and measuring financial returns / by Don E. Schultz, Heidi F. Schultz by Schultz, Don E Schultz, Heidi F [coaut.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill c2004 Online access: Contributor biographical information Publisher description Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 S3595 2003. Place hold Add to cart (remove)
		Atención al cliente en los servicios de ocio / Robert C. Ford, Cherrill P. Heaton ; revisor técnico de la colección: Miguel Ribagorda Serrano ; traducción: Ma. Mar Sánchez. by Ford, Robert C. Robert Clayton, 1945- Ribagorda Serrano, Miguel Sánchez, Ma. Mar Heaton, Cherrill P Material type: Text; Literary form: Not fiction Publication details: Madrid ; México Paraninfo Thomson Learning 2001 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: TX 911.3 C8 F6718 2001. Place hold Add to cart (remove)