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		Un servicio legendario : la clave es interesarse por el cliente / Ken Blanchard, Kathy Cuff y Vicki Halsey ; traducción: Carlos Ossés Torrón. by Blanchard, Ken Kenneth H [autor] Cuff, Kathy [autor] Halsey, Vicki [autor] Ossés Torrón, Carlos [traductor] Series: Narrativa empresarial Edition: Primera edición Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: Barcelona Argentina Ediciones Urano ; Empresa Activa 2015 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 .5 B5318 2015. Place hold Save to lists Add to cart (remove)
		Atención estratégica al cliente : cómo gestionar la experiencia del cliente para aumentar el boca a boca positivo, desarrollar la lealtad y maximizar las ganancias / John A. Goodman. by Goodman, John A [autor] Material type: Text; Literary form: Not fiction Language: Spanish Original language: English Publication details: Buenos Aires Pluma Digital Ediciones 2014 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 9980 .5 G663 2014. Place hold Save to lists Add to cart (remove)
		The user experience team of one : a research and design survival guide / Leah Buley. by Buley, Leah [autor] Material type: Text; Format: print ; Literary form: Not fiction Publication details: Brooklyn, New York Rosenfeld Media ©2013 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: QA 76.9 U83 B86 2013. Place hold Save to lists Add to cart (remove)
		IMC, the next generation : five steps for delivering value and measuring financial returns / by Don E. Schultz, Heidi F. Schultz by Schultz, Don E Schultz, Heidi F [coaut.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York McGraw-Hill c2004 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 S3595 2003. Place hold Save to lists Add to cart (remove)