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CRM : Customer relationship management / Patricia B. Seybold...[et al.] by
  • Seybold, Patricia B
  • Berry, Leonard L [coaut.]
  • Chase, Richard B [coaut.]
Series: Harvard Business Review | Ideas con impacto
Material type: Text Text; Literary form: Not fiction
Publication details: Bilbao Deusto c2002
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5414.5 H3718.2002.

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Marketing en las empresas de servicios: compita mediante la calidad by
  • Berry, Leonard L
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Colombia : Norma, 1993
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 B478.

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