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Breve guía a la lealtad de los clientes / Joe Heuer ; traducido al español por Silvia Espinosa de los Monteros. by
Edition: Primera edición
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: Spanish Original language: English
Publication details: México Panorama 2008
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 .335 H4 2008.

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Seis reglas para el servicio [grabación digital] Series: Capacitación y desarrollo
Material type: Film Film; Type of visual material: videorecording ; Audience: Adult;
Publication details: México Ebesa 1998
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: 1353.

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El Cliente es lo primero : estrategia para un servicio de calidad by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1991
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 W318.

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