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This is service design thinking : Basics, Tools, Cases / Marc Stickdorn, Jakob Schneider.

By: Contributor(s): Material type: TextTextPublication details: Hoboken, New Jersey Wiley ©2011Description: 373 páginas ilustraciones 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 978-1-118-15630-8 (paper : alk. paper)
Subject(s): LOC classification:
  • HD 9980 .5 S754 2011
Contents:
What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
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Holdings
Item type Current library Collection Call number Status Date due Barcode
Préstamo Biblioteca Pedro Arrupe Acervo HD 9980 .5 S754 2011 (Browse shelf(Opens below)) Checked out 17/09/2022 094103

Incluye referencias bibliográficas (p. 340-365) e índice.

What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.

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