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		Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers by Peppers, Don Rogers, Martha Material type: Text; Literary form: Not fiction Publication details: Hoboken, New Jersey John Wiley & Sons c2011 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 .5 P458 2011, ... Place hold Save to lists Add to cart (remove)
		No cover image available Propuesta de un plan estratégico de CRM para la empresa Autotodo Mexicana en la Ciudad de Puebla [archivo de computadora]. by Luna Barber, Oscar Eduardo Universidad Iberoamericana Puebla Departamento Económico-Administrativo Material type: Computer file; Format: electronic Publication details: México UIA 2008 Dissertation note: Tesis : Tesina (Lic. en Mercadotecnia) UIA Puebla. Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: X5 M08 7955. Place hold Save to lists Add to cart (remove)
		No cover image available Propuesta de la creación de un área de CRM [archivo de computadora] by Reyes Bautista, Gabriela Universidad Iberoamericana Puebla Departamento Económico-Administrativo Material type: Computer file; Format: electronic Publication details: México UIA 2007 Dissertation note: Tesis: Tesina (Lic. en Relaciones Industriales) UIA Puebla Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: X5 R07 7597. Place hold Save to lists Add to cart (remove)
		De fuera hacia dentro : cómo construir una organización basada en el cliente / Barbara E. Bund ; traducción Omar Fuentes. by Bund, Barbara E Fuentes, Omar [traductor] Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Original language: English Publication details: México McGraw-Hill 2006 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 .5 B8618 2006. Place hold Save to lists Add to cart (remove)
		Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers by Peppers, Don Rogers, Martha Material type: Text; Literary form: Not fiction Publication details: Hoboken, New Jersey John Wiley & Sons c2004 Online resources: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415.5 P458.2004. Place hold Save to lists Add to cart (remove)
		CRM : Customer relationship management / Patricia B. Seybold...[et al.] by Seybold, Patricia B Berry, Leonard L [coaut.] Chase, Richard B [coaut.] Series: Harvard Business Review \| Ideas con impacto Material type: Text; Literary form: Not fiction Publication details: Bilbao Deusto c2002 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5414.5 H3718.2002. Place hold Save to lists Add to cart (remove)
		The CRM handbook : a business guide to customer relationship management by Dyché, Jill Series: Addison-Wesley information technology series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Addison Wesley c2002 Availability: Items available for loan: Biblioteca Pedro Arrupe (3)Call number: HF 5415 5 D93 2002, ... Place hold Save to lists Add to cart (remove)