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Retail marketing : el nuevo marketing para el negocio minorista by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Buenos Aires, Argentina : Prentice Hall, 2002
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5429 R52.

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Total costumer satisfaction : Satisfacción y deleite total de los clientes / Rubén Roberto Rico. by
Edition: 3a ed.
Material type: Text Text; Literary form: Not fiction
Publication details: Buenos Aires Macchi c1993
Other title:
  • Vías de planificación y acción para crear, administrar y medir la satisfacción y el deleite de los clientes.
  • Satisfacción y deleite total de los clientes
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 .5 R52 1993.

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