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Calidad total en la gestión de servicios: cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores by
  • Zeithaml, Valarie A
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 Z45.

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Juran y el liderazgo para la calidad: manual para ejecutivos by
  • Juran, J.M, 1904-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: España : Díaz de Santos, 1990
Availability: Not available: Biblioteca Pedro Arrupe: Lost (1).

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El lado humano de la dirección : dirección por integración y autocontrol / George S. Odiorne. by
  • Odiorne, George S [autor]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid Díaz de Santos c1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5549 A3 035.

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El lado humano de la dirección : dirección por integración y autocontrol by
  • Odiorne, George S
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid Díaz de Santos 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5549 A3 O35.

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El Factor liderazgo by
  • Kotter, John P
  • Diorki [tr.]
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 57 7 K69.

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Los Siete factores clave del marketing estratégico : la batalla competitiva by
  • Piestrak, Daniel
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 P548.

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Cómo aumentar las ventas con los clientes actuales Series: Biblioteca de manuales prácticos de marketing
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1990
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5438 25 C6518.

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Calidad, Productividad y competitividad: la salida de la crísis by
  • Deming, William Edwards, 1900-
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1989
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 70 U5 D45.

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Control de calidad y beneficio empresarial by
  • Lester, Ronald H
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Madrid : Díaz de Santos, 1989
Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: TS 156 L418, ...

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Por qué compra la gente by
  • O'Shaughnessy, John
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: España : Díaz de Santos, 1989
Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 3 O8418.

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