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		Prohibido vender : \161es hora de asociarse! : una nueva manera de atraer y conservar a los clientes by Wilson, Larry Wilson, Hersch, coaut Material type: Text; Format: print ; Literary form: Not fiction Publication details: Bogotá, Colombia : Norma, 1996 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 W5918. Place hold Add to cart (remove)
		La Satisfacción del cliente : la otra mitad de su trabajo by Scott, Dru Tejera, Héctor G [tr.] Series: 50 Minutos Material type: Text; Format: print ; Literary form: Not fiction Publication details: México : Grupo editorial Iberoamerica, 1995 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 S2618, ... Place hold Add to cart (remove)
		Clientes para siempre by Sewell, Carl Material type: Text; Format: print ; Literary form: Not fiction Publication details: Colombia : McGraw-Hill, 1994 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 S4 v.1. Place hold Add to cart (remove)
		Todo el poder al cliente : el nuevo imperativo de la calidad del servicio by Albarecht, Karl Piatigorsky, Jorge [tr.] Series: Paidós empresa ; 30 Material type: Text; Format: print ; Literary form: Not fiction Publication details: España : Paidós, 1994 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 A425. Place hold Add to cart (remove)
		Más allá del servicio al cliente : cómo conservar la lealtad del cliente para siempre by Gerson, Richard F [autor] Material type: Text; Format: print ; Literary form: Not fiction Publisher: México : Iberoamérica, 1993 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 G458 1993, ... Place hold Add to cart (remove)
		Liderazgo estratégico : los eslabones perdidos / Richard S. Handscombe, Philip A. Norman ; tradución: Michel Angstadt. by Handscombe, Richard S [autor] Norman, Philip A, 1930- [autor] Angstadt, Michel [traductor] Material type: Text; Literary form: Not fiction Language: Spanish Original language: English Publication details: México McGraw-Hill Interamericana ©1993 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HD 30 .28 H3668, ... Place hold Add to cart (remove)
		Calidad estratégica total aplicada: T.Q.M. process y calidad de servicios y acercamiento al cliente by Hermida, Jorge Alfredo Material type: Text; Format: print ; Literary form: Not fiction Publication details: Buenos Aires, Argentina : Macchi, 1993 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 62 15 H47. Place hold Add to cart (remove)
		Total costumer satisfaction : Satisfacción y deleite total de los clientes / Rubén Roberto Rico. by Rico, Rubén Roberto Edition: 3a ed. Material type: Text; Literary form: Not fiction Publication details: Buenos Aires Macchi c1993 Other title: Vías de planificación y acción para crear, administrar y medir la satisfacción y el deleite de los clientes. Satisfacción y deleite total de los clientes Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 .5 R52 1993. Place hold Add to cart (remove)
		Gestión de calidad by Udaondo Durán, Miguel Material type: Text; Format: print ; Literary form: Not fiction Publication details: España : Díaz de Santos, 1992 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 U33. Place hold Add to cart (remove)
		Calidad en el servicio a los clientes : cómo compiten las grandes compañias americanas en la revolución del servicio al cliente... y cómo podemos hacerlo todos by Denton, D. Keith Material type: Text; Format: print ; Literary form: Not fiction Publication details: España : Díaz de Santos, 1991 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HD 9981 5 D4518. Place hold Add to cart (remove)

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