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		Métodos y técnicas para gestionar a los clientes by Py, Pascal Material type: Text; Literary form: Not fiction Publication details: Barcelona Gestión 2000 2003 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415.5 P9618.2003. Place hold Add to cart (remove)
		No cover image available Creando valor [archivo de computadora] by Huete, Luis M Material type: Computer file; Format: electronic ; Audience: General; Publication details: Barcelona Deusto Tibidabo c2003 Availability: Items available for loan: Biblioteca Pedro Arrupe (5)Call number: HF 5415 5 H84 2003, ... Not available: Biblioteca Pedro Arrupe: Estanteria cerrada (1). Place hold Add to cart (remove)
		CRM : Customer relationship management / Patricia B. Seybold...[et al.] by Seybold, Patricia B Berry, Leonard L [coaut.] Chase, Richard B [coaut.] Series: Harvard Business Review \| Ideas con impacto Material type: Text; Literary form: Not fiction Publication details: Bilbao Deusto c2002 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5414.5 H3718.2002. Place hold Add to cart (remove)
		The CRM handbook : a business guide to customer relationship management by Dyché, Jill Series: Addison-Wesley information technology series Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston Addison Wesley c2002 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 D93 2002, ... Not available: Biblioteca Pedro Arrupe: Estanteria cerrada (1). Place hold Add to cart (remove)
		No cover image available La voz del cliente [grabación digital] by Whiteley, Richard Series: Visendus business video series Material type: Film; Type of visual material: videorecording ; Audience: Adult; Publication details: México HSM Group 2002 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: 1384. Place hold Add to cart (remove)
		Simplicity marketing : cómo seducir al consumidor sin agobiarlo en el intento by Cristol, Steven M Sealey, Peter, coaut Material type: Text; Format: print ; Literary form: Not fiction Publication details: Buenos Aires, Argentina : Prentice-Hall : Pearson Educación, 2001 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 C6993 2001. Place hold Add to cart (remove)
		Clienteleal.com : cómo manejar las relaciones con los clientes en la nueva era del comercio electrónico / traducción de Gabriela Bayona Trejo by Newell, Frederick Bayona Trejo, Gabriela Material type: Text; Literary form: Not fiction Publication details: México McGraw-Hill Interamericana c2001 Other title: Cliente leal Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415.1265 N49.2001. Place hold Add to cart (remove)
		Driving customer equity : how customer lifetime value is reshaping corporate strategy by Rust, Roland T Zeithaml, Valarie A., coaut N. Lemon, Katherine, coaut Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, Estados Unidos : The Free Press, 2000 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 R87 2000. Place hold Add to cart (remove)
		Cómo contentar clientes disgustados : conserve la calma ante situaciones desagradables : técnicas comprobadas para el manejo de problemas en el trabajo by Morgan, Rebecca L Galindo, Julio [tr.] Series: 50 Minutos Material type: Text; Format: print ; Literary form: Not fiction Publication details: México : Grupo editorial Iberoamerica, 1995 Availability: Items available for loan: Biblioteca Pedro Arrupe (1)Call number: HF 5415 5 M6418. Place hold Add to cart (remove)
		La Satisfacción del cliente : la otra mitad de su trabajo by Scott, Dru Tejera, Héctor G [tr.] Series: 50 Minutos Material type: Text; Format: print ; Literary form: Not fiction Publication details: México : Grupo editorial Iberoamerica, 1995 Availability: Items available for loan: Biblioteca Pedro Arrupe (2)Call number: HF 5415 5 S2618, ... Place hold Add to cart (remove)