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Cambios creativos en servicios

Heskett, James L.

Cambios creativos en servicios - México : Díaz de Santos, 1993 - 367 p. ; 22 cm.

ISBN: 84-7978-079-7

Subjects--Topical Terms:
Servicio al cliente
Administración de ventas

LC Class. No.: HF 5415 / 5 H43

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